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PBX Operator

Posted April 19, 2019

The Hotel Operator plays a leading role in answering and directing calls for the hotel. This position is a hub of information for the hotel, and for off-property and in-house guests. Some of your daily tasks will involve maintaining and organizing effective communication between departments, record and relay messages, and follow up with guest to ensure their request has been met to their satisfaction.  


  • Answer all telephone calls promptly and professionally according to hotel standards
  • Assist off-property and in-house guests with questions on reservations, and hotel services and facilities
  • Contact appropriate individual or department, and follow up guests’ requests
  • Maintain current knowledge of all hotels & outlets offerings and hours of operation
  • Access guest history records and maintain accurate information
  • Resolve guest complaints, ensuring guest satisfaction
  • Assist with transferring calls, delivering messages, and giving directions
  • Perform other reasonable job duties as requested by leader


  • Excellent written and verbal communication skills
  • Ability to effectively engage individuals over the phone
  • Organized and detail oriented with the ability to be flexible
  • Must possess the ability to handle stressful situations in a calm, professional manner
  • Available to work a varied schedule including evenings, weekends and holidays
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests


“As your leader I will make sure that each ambassador within my team is informed of all current and upcoming changes associated with both the Lumen and the Joule. I also commit to provide you with bi-monthly training, structured bi-monthly meetings, and will offer you cross training with co-departments, such as the Guest Services Desk, to ensure your growth and professional development.” 

Please review each of these links below for important information regarding your application and our company. 





The Joule

161 Room Hotel


The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.


We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.


We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”

This Organization Participates in E – Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.