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Guest Services Manager

Posted June 18, 2019

As a Guest Services Manager, you will assist on providing an exceptional guest experience. You will play a pivotal role of maintaining all arrival and departure experiences up to Company’s standards. You will assist with overseeing the Concierge and Bellman positions. Responsible for all interviews and hires of new Ambassadors. Counsels, and disciplines Ambassadors as needed and effectively recommends suspension, and/or termination. Trains all Guest Services Ambassadors. Maintain labor costs within budgets as directed by the financial budge of the hotel and department. Good thorough knowledge of local area attractions and other selections of alternatives for our guest satisfaction. Act as Manager on Duty for the Hotel in the absence of the Manager on Duty dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.  


  • Maintain a professional and high quality service orientated environment at all times
  • Act as a Manager on Duty for the Hotel in the absence of the Manager on Duty dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
  • Occasionally assist guests with their luggage, be a point of contact for our guests, valet park cars and other responsibility to ensure all requirements are met during our guests stay
  • Meet and greet VIP’s upon arrival and also at departure
  • Assisting with the continued development of the Concierge and Bellmen Ambassadors.
  • Monitor and develop all Ambassadors to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations
  • Complete any and all additional projects as directed by management
  • Participate in the selection of the Guest Service personnel
  • Works within the allocated budget for the Front Office
  • Responsible for maintaining all AAA and Forbes standards
  • Ensure the accurate completion of all daily tasks
  • Perform other reasonable job duties as requested by leader
  • Reports directly to the Assistant Director of Rooms


  • Available to work a varied work schedule that will include weekends, evenings and holidays
  • Excellent written and verbal communications skills
  • Organized and detail orientated with the ability to be flexible
  • Must possess the ability to handle stressful situations in a calm, professional manner
  • Strong computer skills
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests

EXPECTED SCHEDULEDue to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including weekends and holidays.In addition, attendance at all scheduled training sessions and meetings is required.

LEADER'S COMMITMENT: “As your leader I wish you to be successful in your position, and commit to make your start at The Joule as smooth as possible. Because understanding your mission is keyto your success, I commit to provide you with a detailed training and ongoing constructive feedback. I will make available a clean and healthy work environment that is engaging and team driven, and will encourage your growth and professional development.”

As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • 10 Days of Vacation + 5 Sick Days + 1 Personal day + 6 national paid holidays
  • Parking/DART discounts
  • Tuition Reimbursement

Company paid benefits at no cost for you:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • One hot meal when on shift
  • Ambassador recognition programs and events

The Joule

160 Room Hotel


The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.


We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.


We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”