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Reservations Sales Agent

Posted September 12, 2019

The Reservations Sales Agent plays a leading role in generating revenue for the hotel. Some of your daily tasks will involve following sales strategies, listening and communicating effectively with a wide range of callers, closing sales, and inputting detailed information into the property management system. Our Reservations Sales Agent need to be available to work on different shifts designed to cover the Reservation Center between 7am and 11pm, seven days a week. This role will mainly be covering afternoon shifts (2pm to 10pm).

KEY RESPONSIBILITIES

  • Process all reservation requests, changes and cancellations received by phone, fax, email, and through corporate reservations center or travel agencies
  • Maximize rate for all reservations, and use up-selling techniques
  • Maintain current knowledge of all hotels & outlets offerings and hours of operation
  • Access guest history records and maintain accurate information
  • Resolve guest complaints, ensuring guest satisfaction
  • Support groups and events team as required, ensuring a timely service and optimum satisfaction
  • Perform other reasonable job duties as requested by leader

KEY SKILLS REQUIRED

  • Excellent written and verbal communication skills
  • Ability to effectively engage individuals over the phone
  • Organized and detail oriented with the ability to be flexible
  • Must possess the ability to handle stressful situations in a calm, professional manner
  • Available to work a varied schedule that will include evenings and weekends
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests

THE JOULE'S COMMITMENT

As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits:

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • 10 Days of Vacation + 5 Sick Days + 1 Personal day + 6 national paid holidays
  • Preferred Hotels, Award Winning Restaurants, Exclusive Spa and Gym discount programs
  • DART discounts

Company paid benefits at no cost for you:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • Ambassador recognition programs and events

The Joule

160 Room Hotel

COMPANY DESCRIPTION

The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.

OUR MISSION

We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.

OUR TEAMS

We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”