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Valet Supervisor

Posted November 12, 2019

The Valet Supervisor is responsible for leading and supervising the smooth and efficient Valet Operations for the Joule, and the hotel Staff Parking. He/She will be providing support and guidance to valet ambassadors and ensure a successful and effective valet service for all hotel guests. This role will require a thorough coordination to ensure the safe and secured, day and overnight parking of our guests’ vehicles in our multiple garages while generating and capturing the department revenue on a daily basis

JOB RESPONSIBILITIES

  •  Manage the daily operations of the transportation/valet department
  • Manage the number of available parking spaces throughout our garages
  • Manage overnight car storage, and ensure collection/posting of revenue on guest invoice
  • Process and keep to minimum vehicle claims
  • Ensure the highest service to all VIPs on arrivals and departures
  • Ensure proper GS duties are being completed daily
  • Anticipate customer complaints and address issues in a timely manner to maintain highest quality
  • Maintain a professional and high quality service oriented team
  • Ensure training and developmental is provided on a regular basis to the teams
  • Manage Valet staff including training, counseling, disciplining, terminating and complete performance evaluations
  • Perform other reasonable job duties as requested by leader

KEY SKILLS REQUIRED

  • Knowledge of ValetFlash, preferred
  • Knowledge of the City of Dallas and other parts of the DFW Metropolis
  • Must be familiar with Forbes, AAA, and Hotel standards
  • Detail oriented, with strong organizational and time management skills
  • The ability to think quickly and make the right decision in stressful circumstances, and stay calm in a crisis
  • Excellent communication and interpersonal skills
  • Strong leadership and motivating skills, including the ability to build strong relationships with vendors
  • Good business and commercial acumen
  • Open Availability
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests

THE JOULE'S COMMITMENT

As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • 10 Days of Vacation + 5 Sick Days + 1 Personal day + 6 national paid holidays
  • Preferred Hotels, Award Winning Restaurants, Exclusive Spa and Gym discount programs
  • DART discounts
  • Tuition Reimbursement

Company paid benefits at no cost for you:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • One hot meal when on shift
  • Ambassador recognition programs and events

The Joule

160 Room Hotel

COMPANY DESCRIPTION

The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.

OUR MISSION

We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.

OUR TEAMS

We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”