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Loss Prevention Agent

Posted March 15, 2020

As a Loss Prevention Agent you will be responsible for ensuring the safety of guests, ambassadors and of the hotel and any properties within the hotel. The Loss Prevention Agent is regularly called upon to assist guests and will have to deliver outstanding customer service at all time. This position demands excellent interpersonal skills and both integrity and diplomacy to minimize the opportunities for loss and/or damage. You will patrol and monitor assigned areas, respond to emergency situations and accurately report all incidents and actions taken during your shift.


  • Patrol buildings and identify and handle any disturbance (i.e.: escorting any unwelcome persons off the property)
  • Respond without hesitation to incidents, contact EMS or administer first aid/CPR as required
  • Anticipate and address external and internal guests’ service needs throughout your shift (i.e.: assistance with luggage, operating glass elevator for special events)
  • Maintain absolute confidentiality of tenants information, and on sensitive issues
  • Conduct emergency response drills, daily hazard/safety inspections, investigations, and key control audits
  • Maintain documentation and/or reports on security-related incidents or investigations
  • Stationary post at the swimming pool during seasonal months
  • Perform other reasonable job duties as requested by leader


  • Available to work a varied schedule that will include evenings and weekends 
  • Must have excellent customer service and communication skills to work with tenants 
  • Ability to multitask
  • Must possess the ability to handle stressful situations in a calm, professional manner
  • Must be able to stand, sit, or walk for an extended period of time
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests


“As your leader, I will provide you with ongoing training and professional development, ensuring that you have all the necessary tools to be successful in your career within my division. I value open and clear lines of communication and will always encourage you to share you feedback and opinions in a respectful and professional way. Finally, because Loss Prevention is all about safety, I will always make sure that your work environment is the safest place possible.”


As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits:

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • Parking/DART discounts
  • Tuition Reimbursement

Company paid benefits at no cost for you:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • One hot meal when on shift
  • Ambassador recognition programs and events

The Joule

160 Room Hotel


The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.


We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.


We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”