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Concierge

Posted September 17, 2019

As a Concierge, you will fill a pivotal role in helping to deliver exceptional guest service and to make sure high standards are maintained. You will handle all incoming guest requests and will provide special assistance and information about local area, attractions, offering a wide selection of alternatives for our guest satisfaction. Additionally, you will make sure every guest is looked after upon arrival and during all stages of their stay until the very moment of their departure.

JOB RESPONSIBILITIES

  • Promptly answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Arrange and confirm recreation, business, and dining activities for guests
  • Arrange for guest transportation as requested
  • Retrieve guest messages and communicate the content to the guest
  • Respond quickly to guest requests or complaints, and take appropriate action and follow up
  • Assist with check in and check out and offer a warm welcome and departure experience to our guests
  • Balance all cash, check and credit card accounts through verification
  • Assist guests with directions and information regarding property and local areas of interest
  • Take initiative in accommodating the guests’ needs by working closely with all department within the hotel
  • Use up-selling techniques to maximize room rates
  • Provide a professional image at all times through appearance and dress
  • Perform other reasonable job duties as requested by supervisor

KEY SKILLS REQUIRED

  • Available to work a varied schedule that will include evenings and weekends
  • Excellent written and verbal communication skills 
  • Skilled at establishing effective relationships with guests and external partners
  • Organized and detail oriented with the ability to be flexible
  • Must possess the ability to handle stressful situations in a calm, professional manner
  • Must have strong computer skills.
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests

YOUR LEADER'S COMMITMENT

“As your leader I wish you to be successful in your position, and commit to make your start at The Joule as smooth as possible. Because understanding your mission is key to your success, I commit to provide you with a detailed training and ongoing constructive feedback. I will make available a clean and healthy work environment that is engaging and team driven, and will encourage your growth and professional development.”

THE JOULE'S COMMITMENT

As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • Parking/DART discounts
  • Tuition Reimbursement

Company paid benefits at no cost for you:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • One hot meal when on shift
  • Ambassador recognition programs and events

The Joule

160 Room Hotel

COMPANY DESCRIPTION

The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.

OUR MISSION

We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.

OUR TEAMS

We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”