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Lead Valet

Posted March 15, 2020

The Lead Valet is a highly visible role requiring great customer service skills. You will provide support to the Valet Captains with overseeing the Valet Runner and Valet Cashier team’s operations, while maintaining high standards of service, and incidentally creating a thoughtful experience for our guests. We are looking for an individual who has a passion for customer service, maintains a genuine, efficient, and appealing work environment for our ambassadors and our guests.

JOB RESPONSIBILITIES

  • Maintain a professional and high quality service oriented environment at all times
  • Ensure a successful start to the flow of service from the arrival on the drive to the front desk
  • Ensure proper GS duties are being completed daily
  • Assist Valet Captain with training of new hires
  • Operate with FlashValet system, ensuring the registration of car tags and accurate record of all cars parked
  • Assist with meeting VIP on arrivals and departures
  • Perform weekly meetings with other Department leaders to ensure satisfaction
  • Assist with general Valet Cashier/Valet Runner duties when needed
  • Oversee Valet team supply inventory
  • Facilitate all car run communication
  • Perform other reasonable job duties as requested by supervisor

KEY SKILLS REQUIRED

  • Knowledge of ValetFlash, preferred
  • Knowledge of the City of Dallas and other parts of the DFW Metropolis
  • Basic knowledge of daily processes
  • Must be familiar with Forbes, AAA, and Hotel standards
  • Able to assist with guest complaints and recovery
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests

THE JOULE'S COMMITMENT 

As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • 10 Days of Vacation + 5 Sick Days + 1 Personal day + 6 national paid holidays
  • Preferred Hotels, Award Winning Restaurants, Exclusive Spa and Gym discount programs
  • DART discounts
  • Tuition Reimbursement

Company paid benefits at no cost for you:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • One hot meal when on shift
  • Ambassador recognition programs and events

<Please review each of these links below for important information regarding your application and our company.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster.pdf

https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/OSC_Right_to_Work_Poster_ES.pdf >

The Joule

160 Room Hotel

COMPANY DESCRIPTION

The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.

OUR MISSION

We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.

OUR TEAMS

We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”