FT Spa Attendant Supervisor

Posted September 1, 2020

Spa Attendant Supervisor

REPORTING TO: Spa Manager

Scope Of Role

The Spa Attendant Supervisor is responsible for supervising, training, coaching and counselling, and providing performance feedback to the housekeeping staff to ensure maximum productivity and efficiency.

The Supervisor is responsible for monthly orders of attendant and spa supplies along with monthly inventory counts.

The Spa Attendant Supervisor must work with staff throughout the day to ensure timely completion of cleaning and attending to guest requests.

Respond to guest requests, concerns and problems to ensure guest satisfaction.

Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

The Spa Attendant Supervisor is responsible for keeping all spa facilities to standard and ensure all guests are taken care of. As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering THE SPA and Hotel brand standards. Provides support to the Spa Director, Spa Manager, and Spa Front Desk Manager and fulfils daily responsibilities.

Key Areas Of Responsibility

Sales & Revenue Management

  • Maximize sales by driving up-selling and cross sales by the Attendant Team.
  • Strive to exceed personal and team sales targets and objectives as set by the Spa Manager.
  • Play a role in creating new initiatives in retail
  • Drive up-selling of spa promotions

Guest Relations

  • Be a constant presence at the spa facility taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
  • Responsible for Opening/Closing Procedures when on duty.
  • Lead by example by providing a warm welcome to clientele while striving to provide outstanding service.
  • Occasionally conduct spa tours for VIPs, journalists and prospective members. Act as an Ambassador for the spa at all times.
  • Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardized. Record any grievances and follow up accordingly, communicating with the Spa Manager/Spa Front Desk Manager at all times.
  • Ensure Spa Attendants regularly record guest preferences and provide them to the Spa Supervisor
  • Demonstrate a professional demeanor at all times, particularly with regard to punctuality, appearance and general manner.
  • Work a flexible rotation, including evening, early and weekend shifts.

Health & Safety

  • Regularly train on Health and Safety Policy and ensure it is adhered to.
  • Ensure that a high standard of cleanliness and hygiene is maintained throughout the facility and by the staff at all times.
  • Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.

The Joule

160 Room Hotel

COMPANY DESCRIPTION

The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.

OUR MISSION

We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.

OUR TEAMS

We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”

The Joule

1530 Main Street

Dallas, TX 75201

Telephone (214) 748-1300