IT Technician

Posted May 25, 2021

Job Title: IT Tech | Level I

Expected Schedule/ Hours:

Job Summary:

Must be able to interact with all levels of employees to promote the Global Helpdesk and IT Services operation to insure perception is positive.

Organizational skills are required to maintain records

Promotes goodwill with internal Guests and insures that perception of the operation is positive.

Monitors network infrastructure and Corporate systems, and manages upgrades and service calls as appropriate.

Serves as support for Hotel Helpdesk

Maintains all local and remote Corporate network, server, and storage hardware and software. Maintains the MDF, IDF, and other offsite facility.

Maximizes networks, servers, and storage environments for maximum performance and reliability.

Performs daily, weekly, and monthly maintenance routines to insure network and systems health.

Maintains inventory documentation.

Ensures that all policies and procedures in the operation are followed in accordance to the set procedures.

Searches for areas for improvement in existing systems and procedures with new software and hardware.

Keeps work environment clean and proper at all times.

Ensures confidentiality in all matters related to his/her activity.

Carries out other duties delegated to him/her by IT Manager and Director

Education Requirements: (Fill in

  • keep in mind anything listed will be required and candidates without them will not be considered.

Experience Requirements: Knowledge of Active Directory functions including: Domain Controllers, User and Group management and security, Replication within and between sites, and Group Policy assignments

Knowledge of server networking roles and services including: DHCP, DNS, WINS, File and Print Sharing

Experience with virtualized environments

Knowledge of Firewalls

Administrative knowledge of Apple software

Working knowledge of the maintenance of server databases such as SQL and Oracle

Excellent troubleshooting skills.

Personal Characteristics preferred for this position: (Fill in)

Additional recommended resources to utilize in candidate search: (Fill in)

Skill And Knowledge Requirements:

  • Knowledge of all Microsoft Windows server and desktop environments including: 2003/2008/XP/7/10/12
  • Working knowledge of cabling specifications and computer hardware repair
  • Knowledge of TCP/IP, internetworking, Wi-Fi, and VPN’s
  • Ability to operate online and local media backup systems
  • Knowledge of remote access software such as RDP and LogMeIn
  • Experience with IT ticketing systems such as HotSOS
  • Working knowledge of IP phone systems
  • Power User knowledge of the following Microsoft Office software: Outlook, Excel, Word, and PowerPoint

The Joule

160 Room Hotel


The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.


We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.


We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”