Front Desk Overnight Agent

Posted June 10, 2021

Skill And Knowledge Requirements:

Job Title: Front Desk Ambassador | Overnight

Leader’s commitment: “As your leader I wish you to be successful in your position, and commit to make your start at The Joule as smooth as possible. Because understanding your mission is key to your success, I commit to provide you with a detailed training and ongoing constructive feedback. I will make available a clean and healthy work environment that is engaging and team driven, and will encourage your growth and professional development.”

Expected Schedule/ Hours: 11pm to 7am – 5 days a week

Job Summary:

As an Overnight Front Desk Ambassador, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. Additionally, the Hotel Overnight Front Desk Ambassador accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

Education Requirements: High School Diploma or related

Experience Requirements:Front Desk experience preferred, but not required

Additional recommended resources to utilize in candidate search:

  • Excellent written and verbal communication skills
  • Organized and detail oriented with the ability to be flexible
  • Must possess the ability to handle stressful situations in a calm, professional manner
  • Must have strong computer skills.
  • Operate with passion, respect, integrity, dedication and empowerment to all internal and external guests

Job Responsibilities and Tasks

  • Greet, register, and assign rooms to guests
  • Answer phone in a prompt, efficient, and friendly manner
  • Respond quickly to guest requests or complaints, and take appropriate action and follow up
  • Balance and audit hotel revenue accuracy, cashier’s reports, guest and house accounts
  • Assist in the preparation of all reports relevant to daily revenues
  • Complete and transmits daily management and accounting reports
  • Use up-selling techniques to maximize room rates
  • Provide a professional image at all times through appearance and dress
  • Perform other reasonable job duties as requested by supervisor

Compensation/Rate of pay proposed:


As a Full Time Joule Ambassador you will be entitled to our exclusive company benefits

  • Medical, Dental and Vision insurance plans
  • 401k (with company matching up to 6% of your contribution, and 100% vested immediately)
  • 15 Days of PTO + 1 Floating day + 6 national paid holidays
  • Preferred Hotels, Award Winning Restaurants, Exclusive Spa and Gym discount programs
  • Parking/DART discounts

Company Paid Benefits At No Cost For You:

  • Basic Employee Life and AD&D Insurance
  • Long Term Disability Insurance
  • One hot meal when on shift
  • Ambassador recognition programs and events

The Joule

160 Room Hotel


The Joule identity is shaped by an evocative environment and a gracious service, creating unforgettable experiences and exceeding expectations.
Escape to a home away from home where lasting emotions are created, and luxury is authored and defined by the imaginative interpretation of each guest.
The Joule experience is simple yet sophisticated, and designed to  inspire interaction. We build loyal relationships with our guests through dynamic and unique interactions that engage the mind and heart.


We encourage pride at work by providing an environment that is focused on developing and retaining talented ambassadors who are committed to a culture of genuine care for our guests.
Our leaders are entrepreneurs who inspire, engage and nurture our ambassadors with positive partnerships.
Through empowerment, we allow independent thinking and a creative approach to sincere hospitality.


We are for Full-Time, Part-Time and On-Call Ambassadors who are filled with Passion, Respect, Integrity, Dedication and Empowerment to work in our outstanding downtown Hotel, Restaurants and Banquet venues.
We wish to engage, develop and retain dynamic, enthusiastic and diverse professionals committed to exceed The Joule’s mission: “Walking the path of P.R.I.D.E”